Shipping policy
Free shipping
We offer free shipping on all orders, in Cameroon and worldwide. The price you see at checkout is the price you pay for delivery, with no separate shipping fee.
Where we deliver
We deliver to Cameroon and to most countries around the world. If your country isn't offered at checkout, we can't deliver there at the moment. Contact us and we'll let you know if that changes.
Order processing
- Card or online payment: orders are processed after your payment is confirmed, usually within [1–3 business days].
- Mobile money or bank transfer (Cameroon): orders are processed once we've received and verified your payment. Please send us proof of payment on WhatsApp or by email so we can confirm it quickly.
- Orders placed on weekends or public holidays are processed on the next business day.
Delivery times
Delivery time starts after your order is processed, and it depends on where you are and which product you ordered.
| Destination | Estimated delivery |
|---|---|
| Douala (items held locally) | [within 24–48 hours] |
| Other cities in Cameroon (items held locally) | [2–5 days] |
| Cameroon (imported items) | [X–X days] |
| Africa | [X–X days] |
| Europe, USA, Canada, UK | [X–X days] |
| Rest of the world | [X–X days] |
These are estimates, not guarantees. Delays can happen because of customs checks, carrier issues, weather, public holidays or high order volumes. We'll keep you informed if your order is badly delayed.
Tracking
Once your order ships, we'll send you a tracking number by email [or WhatsApp] where one is available. Some carriers take 2–5 days to show the first tracking update. Tracking isn't available for every destination or product, and for some orders you'll get status updates from us instead.
Multiple items in one order
Items in the same order may come from different warehouses and arrive in separate parcels on different dates. You won't pay extra for this, and you'll get tracking for each parcel when we have it.
Customs, duties and taxes
For orders outside Cameroon, your country may charge import duties, customs fees or taxes when the parcel arrives. These are set by your local customs authority, aren't included in our prices and are the buyer's responsibility. We can't predict the amount, and you should check with your local customs office if you're unsure. Refusing to pay customs charges may result in the parcel being returned or destroyed.
Delivery address
Please give a complete and correct address, including your phone number. In Cameroon, add your neighborhood and a nearby landmark. We can't change an address once an order has shipped, and we aren't responsible for orders that are lost or returned because of wrong or incomplete details. If a parcel is returned to us because of an address error, you may be asked to pay for re-delivery.
Delivery attempts and unclaimed parcels
Carriers will usually try to deliver more than once and may contact you by phone or SMS. Please be reachable. If a parcel isn't collected and is returned, we'll contact you, and refunds for unclaimed parcels may not be possible.
Damaged, lost or wrong items
Check your parcel when you receive it. If it's damaged, incorrect or missing items, contact us within [7] days of delivery with your order number and photos, and we'll arrange a replacement or refund under our Return and Refund Policy. If your tracking shows no movement or your parcel hasn't arrived [10] days after the latest delivery estimate, contact us and we'll investigate with the carrier.
Pickup (Cameroon)
If you're in Douala, you can collect your order from our office at [address] once we confirm it's ready. Bring your order number.
Restricted items and countries
Some items can't be shipped to certain countries because of local rules or carrier restrictions. If your order can't be delivered, we'll contact you and refund the affected item.
Contact us
Questions about your delivery? Email contact@alvirostore.com or message us on WhatsApp at [number].