Refund policy

Our promise
We want you to be happy with your order. If something is wrong, tell us and we'll work out a fair solution.

1. Time to report a problem
Please contact us within 2 days of receiving your order if:

  • the item is damaged or defective,
  • you received the wrong item, color or size (compared with what you ordered),
  • or part of your order is missing.

Requests made after this period may not be accepted.

2. How to make a request
Message us at contact@alvirostore.com or on WhatsApp at +35799496235 with:

  • your order number,
  • a clear description of the problem,
  • photos or a short video of the item and the packaging.

We'll reply within 48 hours.

3. What we'll do
Depending on the problem and what's available, we'll offer one of these:

  • a replacement of the same item,
  • a refund of the item price,
  • or a partial refund if you'd like to keep an item with a minor flaw.

We decide after reviewing your photos. We may ask you to return the item before a replacement or refund, and if so we'll tell you how.

4. Returns

  • Items must be unused, unwashed and in their original condition and packaging, with tags attached.
  • If the item is faulty or wrong, we pay for the return. / If you change your mind, you pay the return cost.
  • Please don't send anything back without contacting us first. Items returned without our approval can't be refunded.

5. Change-of-mind returns

  •  We don't accept returns because you changed your mind or the item doesn't fit as you hoped, so please check the size chart and description before ordering.

6. Items we can't take back

  • Items damaged through misuse, washing or wear after delivery.
  • Electronic items (for example GPS trackers) that have been used incorrectly, damaged by wrong charging or tampered with. Please follow the installation guide and charge the battery for 2–3 hours before first use.
  • Hygiene-related or custom items, if you sell any.

7. Refunds

  • Approved refunds are sent within 3–5 business days, to the same method you paid with or one we agree on, such as MTN Mobile Money, Orange Money or bank transfer.
  • Shipping is free on our orders, so refunds cover the item price only.
  • We'll confirm by message once your refund has been sent.

8. Orders that don't arrive
If your order hasn't arrived after 6 days past the delivery estimate, contact us and we'll check with our delivery partner. If we can't deliver it, we'll refund you in full.

9. Cancellations
You can cancel before your order ships by contacting us right away. Once it has shipped, this policy applies.

10. Contact us
AlviroStore, Bonaberi, Douala]
Email: contact@alvirostore.com
WhatsApp/Phone: +35799496235